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KeithB30
Level 1

Incorrect product number error during version 24 install when product number is correctly entered

Quickbooks Desktop installer errors out on 'incorrect product number'.  I've entered the licence and product number directly off the Product Information (F2) screen.  I read on this site that this is a known issue but that it has been fixed.  I've had a QB Desktop Pro license for 10 years.

2 Comments 2
KayePe
QuickBooks Team

Incorrect product number error during version 24 install when product number is correctly entered

To successfully install your QuickBooks Desktop (QBDT) 2024, simply log in to CAMPs to access your product number, @KeithB30. I understand your need to install QuickBooks Desktop 2024 seamlessly. Rest assured, I’m here to ensure this process is smooth and straightforward for you, guiding you every step of the way. Let's dive in and get your software updated.
 
When you purchase or upgrade from an older version to the new 2024 edition, please note you'll have a new set of product numbers. Therefore, ensure that you use the corresponding numbers during the installation of the new version. To achieve an error-free process, I recommend downloading the correct installer here: Downloads & Updates page. Then, check your correct product number in CAMPs:
 
  1. Go to camps.intuit.com
  2. Sign in with your Intuit account info. This could be different from what you use to sign in to your company file.
  3. Find your app or subscription in the Products & Services list.
  4. Click Details.

 

Alternatively, if you purchased the product from our website, you can review the confirmation email for your license number and product code. If you bought it from a retail store, please check the sticker on the original CD envelope.
 
Additionally, you can reach out to our technical support team if you still need help in installing our product. Simply dial the number in this article to connect with us: Contact QuickBooks Desktop support.
 
Moreover, explore how to update your company file to ensure it operates smoothly in the latest versions of QuickBooks. For step-by-step assistance, check out this helpful resource: Update your company files to a new version of QuickBooks Desktop.
 
I'm also adding this article to help rectify software registration issues: Fix activation, license, and product numbers problems.
 
Once you've entered your product number, you'll be all set to successfully install the QBDT version 2024. If you have any questions or need further assistance with anything QuickBooks-related, don't hesitate to reach out. I'm here to support you every step of the way, ensuring you have a smooth and successful experience.
Chrea
Level 7

Incorrect product number error during version 24 install when product number is correctly entered

@KeithB30 

It's possible that you didn't use the correct installer. You can install the trial version of QB Desktop Enterprise and try opening your company file to make sure.

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