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Level 1

Increase in convenience fee from $10 max to $15

We were being charged a % on payments received from invoices, with a max fee being $10. We received a payment today with a fee of $15. Did anyone else receive this increase?
1 Comment 1
QuickBooks Team

Increase in convenience fee from $10 max to $15

Hi there, apagliarulo.


You'll receive updates via email whenever there are changes in QuickBooks about the fees. However, if you haven't received one, I suggest contacting our payment support team for them to verify if there are any changes to your rates.


You can follow these steps how to reach out to our support team:


  1. Go to Help (?) and select Contact Us.
  2. Enter talk to a human. Then, click Continue.
  3. Select which way you want to connect with us.


  • Have us call you to get a call from a support expert.
  • Chat with us to start a conversation with a support expert.


In addition, you can refer to this article on how to import your transactions from a CSV file: Manually import transactions into QuickBooks Self-Employed


Leave a comment if you have further concerns about your convenience fee increase. I'm always here to help.

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