cancel
Showing results for 
Search instead for 
Did you mean: 
Crowbar
Level 1

Issue restoring a backup file QB 2020

Client sent over a QB 2020 backup file (at least he says it's 2020) via Dropbox.  When I go to restore, it tells me that I need to make a backup of the file so that I can upgrade, which is confusing as he says he's using 2020 (note that he's on a Mac while my PC is Windows, but he converted the file to Windows before he sent over).  When I go to make the backup so I can upgrade, it wants to store the new backup to a QB2005 folder on my PC.  

 

When I start the upgrade/backup process, it gets to 37% then I get an Unrecoverable Error.  Can't figure out what's going on. Client says that his file is good, so I'm wondering if it's something on this end.  FYI, I did try to restore on older versions of QB and have the same issue. 

1 Comment 1
Fiat Lux - ASIA
Level 15

Issue restoring a backup file QB 2020

Ask him to create a dummy file on his Mac, convert to Windows version and send it to you. If you can open it, the first file he sent earlier is damaged.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up