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Level 1

Issue restoring a backup file QB 2020

Client sent over a QB 2020 backup file (at least he says it's 2020) via Dropbox.  When I go to restore, it tells me that I need to make a backup of the file so that I can upgrade, which is confusing as he says he's using 2020 (note that he's on a Mac while my PC is Windows, but he converted the file to Windows before he sent over).  When I go to make the backup so I can upgrade, it wants to store the new backup to a QB2005 folder on my PC.  


When I start the upgrade/backup process, it gets to 37% then I get an Unrecoverable Error.  Can't figure out what's going on. Client says that his file is good, so I'm wondering if it's something on this end.  FYI, I did try to restore on older versions of QB and have the same issue. 

1 Comment 1
Fiat Lux - ASIA
Level 15

Issue restoring a backup file QB 2020

Ask him to create a dummy file on his Mac, convert to Windows version and send it to you. If you can open it, the first file he sent earlier is damaged.

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