United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
angela94
Level 2
posted
‎October 17, 2023 08:50 AM
last updated ‎October 17, 2023 8:50 AM

Latest version of Quickbooks Online for Mac keeps crashing

Hi!

I'm on Mac os version 12.6.9 and recently updated to QB Online 1.7.2 and it crashes non-stop. See below for beginning error messages.

 

Solutions?

Thanks,

Angela

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: QuickBooks Online [1977]
Path: /Volumes/VOLUME/*/QuickBooks Online.app/Contents/MacOS/QuickBooks Online
Identifier: com.electron.quickbooks-online
Version: 1.7.2 (1.7.2)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-10-17 10:45:23.0072 -0500
OS Version: macOS 12.6.9 (21G726)
Report Version: 12
Anonymous UUID: 5B858E8B-18FE-187A-21AE-B4BF77648B69


Time Awake Since Boot: 3500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1977]

VM Region Info: 0 is not in any region. Bytes before following region: 4483469312
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10b3c5000-10b3c7000 [ 8K] r-x/r-x SM=COW ...kBooks Online

Reply Join the conversation
1 Comment 1
ShyMae
QuickBooks Team
QuickBooks Team
‎October 17, 2023 09:49 AM

Latest version of Quickbooks Online for Mac keeps crashing

I appreciate the information you provided, @angela94.

 

There are times when your app has a lot of data, which may cause random errors. In such cases, resetting the app's data can be a viable solution to ensure minimal downtime and uninterrupted business operations.

 

Let me guide you on how to reset the app's data. Here's how:

 

  1. Go to the Help menu in the topmost part of the app.
  2. Click Reset App Data.
  3. Allow the process to complete, and then close the app.
  4. Once done, try to log in to your QuickBooks Online (QBO) desktop app again. 
     

If the issue persists, I recommend reinstalling your QBO desktop app. You can refer to this article: Download and use the QBO desktop app. 

 

Moreover, to gain further information on managing your app. You can check out this article: Create a desktop shortcut for QBO.

 

Please feel free to click on the reply button if you have any other QBO related queries or concerns. I will be delighted to assist you. Stay safe!

Reply Join the conversation
Featured
Community Chatter Series: Episode 10 (Common Reconcile Issues within QuickBooks Online)
(view in My Videos) For topics mentioned in this episode, check out the fol...
Read more
Top 5- Payments
Hello Community! We are back with another Top 5, but this time around we wi...
Read more
Quick Help with QuickBooks: Troubleshooting Issues when Moving from Desktop to Online
It's that time of year when many customers are looking into making the move...
Read more

Need to get in touch?

Contact us