Thanks for sharing the details of your concern, @casaleconsulting. Let's work together to resolve this.
Could you please provide the exact error message you encountered? This information will help us identify and resolve the issue. In the meantime, I recommend accessing your QuickBooks Self-Employed (QBSE) account using an incognito browser. Sometimes, outdated cached data can cause discrepancies, such as transactions not appearing in your account.
You can use the following shortcut keys below:
- Google Chrome: Ctrl + Shift N
- Microsoft Edge: Ctrl + Shift N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works fine in incognito mode, return to your regular browser and clear its cache. Otherwise, you can use an alternative supported browser.
Additionally, you might want to visit this article to learn how to add products and services to an invoice and send it to your customers: Create invoices in QBSE.
I'm here to guide you if you need additional assistance managing your data in QBSE. Have a great day.
