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edsen11
Level 1

My bank feed works and then it doesn't work. I get the error message 'we can't find this account at your bank' Can anyone assist? Also, my 3 authorized cc users dont work

 
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Regina_Lend_A_Hand_Accounting
Level 9

My bank feed works and then it doesn't work. I get the error message 'we can't find this account at your bank' Can anyone assist? Also, my 3 authorized cc users dont work

This may be a result of the credit card company having issued new credit card account numbers. You should "disconnect on save" and then "re-connect" the accounts in question. Each time a new credit card account is issued you will need to do this.

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