Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI have spent 2 full days with QuickBooks Support and had a remote appointment scheduled today 4-24
@ 9:00 a.m. Pacific Time. I was told to be ready and have my virus protection on my Computer turned off. I was up on the computer @ 8 a.m., computer turned on and ready, virus protection turned off, however I received NO Call. It is now 11:45. still waiting.
I just recently purchased my 2024 Desktop/Online subscription on 9/25/23.
I am a Pro-Advisor for Desktop, and, have been working towards my On-line certification for 2024.
Can anyone help me? If not I am looking at 'other' products.
Thank you for your efforts in taking the time to contact our support and for your patience in waiting for a callback, Sandy. I'll help you open your QuickBooks Accountant Desktop so you can get back on managing your clients.
Issues with accessing the QuickBooks Desktop can be fixed by downloading the QuickBooks Tool Hub. This tool is designed to fix common errors within the software.
I'll show you how:
Once done, we can restart your computer to ensure the components are accurately updated. Moreover, if the same error occurs, I recommend following Solution 2 mentioned in this article: QuickBooks Desktop won't open. Here's an article for more info: QuickBooks Desktop won't open.
However, if the problem persists, I suggest contacting our Support Team. We have specialists who can determine why you're currently unable to open your QBDT account while ensuring your personal and login credentials remain secure. They have the resources like screen sharing to identify the root cause of this issue.
We appreciate your time in letting us know about this, Sandy. You can comment below if you have further concerns about accessing your QBDT account. I'll be here to lend a hand. Keep safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.