Thank you for your efforts in taking the time to contact our support and for your patience in waiting for a callback, Sandy. I'll help you open your QuickBooks Accountant Desktop so you can get back on managing your clients.
Issues with accessing the QuickBooks Desktop can be fixed by downloading the QuickBooks Tool Hub. This tool is designed to fix common errors within the software.
I'll show you how:
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
- Once the QuickBooks Tool Hub is open, select Program Problems.
- Select Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
Once done, we can restart your computer to ensure the components are accurately updated. Moreover, if the same error occurs, I recommend following Solution 2 mentioned in this article: QuickBooks Desktop won't open. Here's an article for more info: QuickBooks Desktop won't open.
However, if the problem persists, I suggest contacting our Support Team. We have specialists who can determine why you're currently unable to open your QBDT account while ensuring your personal and login credentials remain secure. They have the resources like screen sharing to identify the root cause of this issue.
We appreciate your time in letting us know about this, Sandy. You can comment below if you have further concerns about accessing your QBDT account. I'll be here to lend a hand. Keep safe!
