I have the tools and resources necessary to address your QuickBooks concerns from right here, @brookstristan29.
When you say the standalone computers will only load in version 11, are you referring to your QuickBooks Desktop for Mac? And may I ask which year has broken? Any additional information will help me provide you an exact explanation and resolution.
For future reference, you can visit our QuickBooks Desktop for Mac 2021 user guide.
Please click the Reply button below to add further details. I’ll keep an eye out for your response. Keep safe.