New License won’t register, was told it’s “under review”

MissyP · ‎May 25, 2024

I recently purchased 2024 Desktop pro plus for Mac through Intuit. When I bought it for my accounting business, the download, install, and online registration went flawlessly. However, I did the same process for a client and when trying to register it, I continued to get an error saying the service was disconnected and I had to call. When speaking to CS I was told the license was “under review” and they had no idea when I could finish activating the software. Extremely frustrating considering they have the money and I was using the license and product number provided to me by Intuit. What does “under review” even mean? It implies it’s not a legitimate license…I literally bought it through the company’s Intuit ID.

SIAB

I recommend that you request a refund and purchase it through a partner.

Maybelle_S

I recognize the importance of registering the new license in QuickBooks Desktop (QBDT) for Mac, MissyP.

When a customer's license is "under review" in QBDT, it indicates a discrepancy or issue with the license information requiring investigation by Intuit's team. This status doesn't imply the license is illegitimate; it's a standard procedure for compliance and security. However, I suggest contacting our Customer Support Team again to expedite the review process.

It's also advisable to keep records of the purchase, including receipts, confirmation emails, and any other documentation they can use during the review.

Moreover, you can browse through the articles below to know the changes, improvements, and fixes made to QBDT Mac:

Keep me posted if there's anything else I can help you with registering a license in QuickBooks QuickBooks. I'll be around whenever you need additional information.

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New License won’t register, was told it’s “under review”

New License won’t register, was told it’s “under review”

New License won’t register, was told it’s “under review”

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