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Level 1

not letting me get into payroll. Gives me 1584-6633-55141-fci_i

need help getting into payroll; keeps giving me something "SNAG"


Why am I not getting help.



1 Comment 1

not letting me get into payroll. Gives me 1584-6633-55141-fci_i

We have received reports with this error, Twins1977.


While our engineers are still investigating this further, I'd recommend reaching out to our Payroll Support team. An agent will add your name as one of the affected users. 


Just a heads up, we have limited staff as of this time due to COVID-19. That said, it may take a few moments before you can get in touch with an agent.


Let me guide you with these steps:


  1. From the Gear icon, select Contact Us.
  2. Enter I get a Snag error in the payroll section.
  3. Click Let's talk.
  4. Select either Get a callback or Chat.


I've also added this article for more information about payroll: Get started with payroll.



Once our engineers have rolled out an update, either my colleagues or I will post to this thread.


We appreciate your patience while we are working to resolve this issue. Stay safe!

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