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DanFDC
Level 1

Null error when trying to install Quickbooks Enterprise 17

I am involved in a migration project where we need to install 17 on a new server so we can upgrade it to 20.  The old server with 17 on it is a failing 2008r2 server that won't support 20.  Every time I run the installer, I get a 'null' error.  Event logs show a 1602 error, which I interpret as 'cancelled by user'.  I am using the installer from the page where I find the license and product number.  I am installing to a brand new machine running server 2019.  I have administrative privileges.  Windows is up to date.  I don't know what else I can do.  I have tried Windows 7, 8, 10, 2008r2, 2012r2 and 2016 with all the same results.

 

The only clue I have found is in EntitlementClientInstallLog, I see (license and product numbers have been sanitized):

 

06/18/2020 07:44:22:709 PM MsiExec.exe PID(5836) TID(2472) INPUT CheckLicenseNumberA([in] licenseNumber: 'ZZZZZZZZZZZZZZZ', [out] isValid: (0x04f8fbb8), [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:709 PM MsiExec.exe PID(5836) TID(2472) OUTPUT CheckLicenseNumberA isValid: 'TRUE' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:709 PM MsiExec.exe PID(5836) TID(2472) INPUT CheckOfferingCodeA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [out] isValid: (0x04f8fbb4), [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:725 PM MsiExec.exe PID(5836) TID(2472) OUTPUT CheckOfferingCodeA isValid: 'TRUE' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:725 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'PRODUCT', [out] propertyValue: (0x04f9045c), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:787 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: 'qb_enterprise' propertyValueCharacterCount: '2048' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:787 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'VERTICAL', [out] propertyValue: (0x04f9045c), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:834 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: 'accountant' propertyValueCharacterCount: '2048' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:850 PM MsiExec.exe PID(5836) TID(2472) INPUT GetIntegerPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'PURCHASED_UNITS', [out] propertyValue: (0x04f8fbbc), [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:897 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetIntegerPropertyA propertyValue: '1' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:897 PM MsiExec.exe PID(5836) TID(2472) INPUT GetIntegerPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'VERSION', [out] propertyValue: (0x04f8fbbc), [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:22:943 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetIntegerPropertyA propertyValue: '27' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:22:975 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'IS_CONVERTIBLE', [out] propertyValue: (0x04f8f378), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:23:022 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: 'no' propertyValueCharacterCount: '2048' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:23:022 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'IS_SYMPHONY', [out] propertyValue: (0x04f8f378), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:23:068 PM MsiExec.exe PID(5836) TID(2472) ERROR CustomException
Error Code: 7
More info: The manifest file: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml' does not contain a property named: 'IS_SYMPHONY' associated with Offering Code: 'XXXXXX'
Source File: Intuit.Spc.Map.EntitlementClient.Install.cpp
Line Number: 801
Compilation Time Stamp: Wed Jul 25 12:50:54 2012

06/18/2020 07:44:23:068 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: '' propertyValueCharacterCount: '2048' errorMessage: ' The manifest file: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml' does not contain a property named: 'IS_SYMPHONY' associated with Offering Code: 'XXXXXX'' function result: '7'
06/18/2020 07:44:23:068 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'PRODUCT_ATTRIBUTE', [out] propertyValue: (0x04f9045c), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:23:115 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: 'new_user' propertyValueCharacterCount: '2048' errorMessage: 'Operation completed successfully' function result: '0'
06/18/2020 07:44:23:115 PM MsiExec.exe PID(5836) TID(2472) INPUT GetStringPropertyA([in] entitlementManifestFileName: 'C:\Users\ADMINI~1\AppData\Local\Temp\manifest.ecml', [in] offeringCode: 'XXXXXX', [in] propertyName: 'DISTRIBUTION_METHOD', [out] propertyValue: (0x04f9045c), [in/out] propertyValueCharacterCount: '2048', [out] errorMessage: (0x02aa4004), [in] installerContext: (NULL))
06/18/2020 07:44:23:162 PM MsiExec.exe PID(5836) TID(2472) OUTPUT GetStringPropertyA propertyValue: 'direct' propertyValueCharacterCount: '2048' errorMessage: 'Operation completed successfully' function result: '0'

 

 

I don't know what these functions are or why they're erroring out, any help would be appreciated.

2 Comments
Fiat Lux - ASIA
Level 15

Null error when trying to install Quickbooks Enterprise 17

The Null Error you're experiencing is caused by trying to install an outdated version of QuickBooks Desktop Enterprise edition. The system requires users to install a supported version of QuickBooks. However, those QuickBooks Desktop that were already installed before the version discontinued should work well.

https://quickbooks.intuit.com/learn-support/en-us/install/null-error-message-while-installing-quickb...

 

I am not sure company will resolve this issue. Consider upgrading your QB Enterprise to any supporting versions (i.e 2018-2020) or xgrading it to Premier edition. You may purchase the new license with a lower price thru a partner/reseller.  

DanFDC
Level 1

Null error when trying to install Quickbooks Enterprise 17

We have a license for 20.  The old 17 server is dying and we need to migrate the data to a new server with 17 installed, verify functionality, then upgrade to 20.  Just not having a product the customer paid for not work is not an option.

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