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QB 2018 Error - "The File Exists"

QB 2018 Error:  The Windows error was "The file exists." when opening two different companies.  

Win 7 Pro

 

Steps taken:

- rebooted, no luck

- restored one of the companies, and then both companies - no luck

- created a new folder (empty) and restored both companies to empty folder - no luck

- Ran File Doctor - no luck

- restored from a 2 day backup

 

We can use the company after hitting OK about a dozen times.  And this is happening to two different company files.

 

Note: the computer would not start and wanted to do a restore from previous restore point.  This worked successfully.

 

Suggestions?

 

Always much thanks,

Darryl

Solved
Best answer 03-04-2019

Accepted Solutions
QuickBooks Team

Re: QB 2018 Error - "The File Exists"

Hi there, @dholley328.

 

Thanks for reaching out to the Community. I’m here to help you get past the error message when opening company files in QuickBooks Desktop.

 

This error typically happens when the file is being read incorrectly. Let’s resolve the issue by following the steps below:
1.    Select OK on the error message until the update is complete, then close QuickBooks.
2.    Reopen QuickBooks and update to the latest release.
3.    Close QuickBooks Desktop and restart your computer.
4.    Right-click the QuickBooks icon, select Run as the Administrator.

 

If you continue to get the same result after performing the steps above, consider using a cable-connected Internet connection when retrieving updates. Then, give users full control access.


Here’s how:
1.    Right-click the QuickBooks icon. Select Open file location and press the Backspace key once.
2.    Then, right-click the QuickBooks 20XX (XX=year) folder and click Properties.
3.    Choose the Security tab and click Edit, then Add.
4.    Put Everyone and select OK. Choose the Full Control option and hit Apply.
5.    Now, repeat the previous steps and enter Users instead of Everyone.
6.    Open the Control Panel. Select the Search icon on the taskbar and enter Control Panel, then choose the Control Panel app to open.
7.    Enter UAC in the Search field and select Change User Account Control.
8.    Perform one of the following: Turn on AUC (Move the slider to choose when you want to be notified, select OK) or Turn off UAC (Move the slider to Never notify, select OK, and, if prompted, enter the password or provide confirmation, then restart your computer to apply the changes).
9.    Finally, follow the steps given in these articles to complete the process:

You can check out this helpful article for more details: Resolve “the file you specified cannot be opened” errors.

 

This information should get you back in line. Give this a try and let me know how it goes. If there's anything else you need, leave a reply below. I'll be more than happy to help. Take care and have a good day!

1 Comment
QuickBooks Team

Re: QB 2018 Error - "The File Exists"

Hi there, @dholley328.

 

Thanks for reaching out to the Community. I’m here to help you get past the error message when opening company files in QuickBooks Desktop.

 

This error typically happens when the file is being read incorrectly. Let’s resolve the issue by following the steps below:
1.    Select OK on the error message until the update is complete, then close QuickBooks.
2.    Reopen QuickBooks and update to the latest release.
3.    Close QuickBooks Desktop and restart your computer.
4.    Right-click the QuickBooks icon, select Run as the Administrator.

 

If you continue to get the same result after performing the steps above, consider using a cable-connected Internet connection when retrieving updates. Then, give users full control access.


Here’s how:
1.    Right-click the QuickBooks icon. Select Open file location and press the Backspace key once.
2.    Then, right-click the QuickBooks 20XX (XX=year) folder and click Properties.
3.    Choose the Security tab and click Edit, then Add.
4.    Put Everyone and select OK. Choose the Full Control option and hit Apply.
5.    Now, repeat the previous steps and enter Users instead of Everyone.
6.    Open the Control Panel. Select the Search icon on the taskbar and enter Control Panel, then choose the Control Panel app to open.
7.    Enter UAC in the Search field and select Change User Account Control.
8.    Perform one of the following: Turn on AUC (Move the slider to choose when you want to be notified, select OK) or Turn off UAC (Move the slider to Never notify, select OK, and, if prompted, enter the password or provide confirmation, then restart your computer to apply the changes).
9.    Finally, follow the steps given in these articles to complete the process:

You can check out this helpful article for more details: Resolve “the file you specified cannot be opened” errors.

 

This information should get you back in line. Give this a try and let me know how it goes. If there's anything else you need, leave a reply below. I'll be more than happy to help. Take care and have a good day!

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