QB 2022 upgrade from 2019

There are 2 login credentials to access your file. i.e Intuit ID and Company File. You should try both of them.

Are you able to create a new company file on QB Desktop 2022? Another option, login to your CAMPS as the Primary Admin. Can you find your license information for QB Desktop 2019 and 2022? 

Hi there, @mtk19. I’m here to add information so you can log in successfully to your current QuickBooks Desktop account.

The recommendation provided by our Community backer Fiat Lux – ASIA, is correct. You’ll want to try the two login credentials to access your file.

You can also use the Customer Account Management Portal (CAMPs) to confirm the info and manage your account. I’m glad to show you how:

1. Visit camps.intuit.com.
2. Sign in with your Intuit Account info.
3. If you see multiple products to choose from, select QuickBooks Desktop.

Check out this reference for more details: Change, manage or update your Intuit account with CAMPs. It contains several articles that help organize your company.

Additionally, here are some fixes in case your company file won't open or you need to reset your password within the program:

• Reset your password for QuickBooks Desktop
• What to do if you can't open your company file in QuickBooks Desktop

I’ll be right here to help if you need further assistance with managing your QuickBooks account. Feel free to add your comments. Take care always!