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tmcsales
Level 2

QB 24 - installation code fail

I just downloaded QB desktop 2024.  I requested the site to send my Lic. #/product code, though on my QB 2019, of the 3 files (for 3 LLC's) only one matches the web site codes.  Still of all of these none of them work for the QB 2024 to begin installation.  Also I haven't seen a link to actually pay for the QB 2024 Pro desktop.  Its a pretty flimsy process so far.  Any advice for installing QB 2024?

Thanks....

4 Comments 4
Fiat Lux - ASIA
Level 15

QB 24 - installation code fail

You need to purchase a new license for QB Desktop 2024 Pro Plus. How many use license do you need?

You have to call their sales team to get it. Otherwise, you can purchase it through selected partners if required (tax exempt, no credit card required).

tmcsales
Level 2

QB 24 - installation code fail

Could there be any issue of compatibility to upgrade from QB 19 Pro to QB 24 Pro?

Thanks.

MariaSoledadG
QuickBooks Team

QB 24 - installation code fail

Thank you for trusting QuickBooks. Let's make sure you'll be able to install your QuickBooks 2024 version, Tm.

 

One of the main reasons why you're unable to install QuickBooks is that you'll have to purchase a new license number for your 2024 version so you can successfully install and activate it. 

 

To do this, you'll have to reach out to our support team so they can help you with the activation. Here's how to reach them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account. choose Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Click chat with us or Have us call you.

 

Furthermore, learn how to fix errors when you enter your product license number and your activation code. Follow the troubleshooting steps in this article if you need to experience issues with activation: Fix Activation, License, And Product Number Issues.

 

Keep me posted if you have any other concerns when installing the latest QuickBooks version. I'll be one post away if you need help.

Fiat Lux - ASIA
Level 15

QB 24 - installation code fail

@tmcsales 

You may need to use the trial version of QBD 2021 to upgrade your data as a first step before opening it on QBD 2024.

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