We can perform some troubleshooting steps t get your QuickBooks Time mobile apps working, moleman1976.
I appreciate you for performing some solutions to get this resolved. Let's make sure we update your phone's operating system (Android or iOS) every time you are notified that a new version has been released. See the Get the latest version of QuickBooks Time as soon as we notify you that a new version has been released. Then, try resting the app to refresh the connection. Before doing this, just make sure any timesheet data stored on your mobile device has been able to sync with the web app, otherwise, that timesheet data will be lost. Here's how:
- On your mobile device, in the upper left, tap the profile icon.
- Tap More.
- Choose Settings.
- Tick Reset app.
- Tap Reset app again when prompted.
If the same thing happens, I'd suggest contactig QuickBooks Time Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:
- On your iOS device, if you haven't already, sign in to your QuickBooks Time account.
- Tap Settings or More,
- Go to Settings.
- Click Help & Support, then choose one of the help options.
Here's an article you can refer to for more details about best practices for using the QuickBooks Time mobile apps to keep you problem-free when using the QuickBooks Time iOS mobile app.
You can always reply to this post after performing the steps or contacting our support as I want to ensure this is resolved for you. Take care always.
