Thanks for reaching out here in the Community space, @jantco.
We appreciate you notifying us about your current situation and that this isn't the experience we'd want you to have when using QuickBooks Desktop (QBDT). There are different possible reasons why it occurs on your end. It may have something to do with the application having corrupted data or if you've uninstalled and reinstalled the program and didn't complete the installation process.
To rule out the possibility of being in situation like this, you can utilize the QuickBooks Tool Hub. We'll input the steps below:
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). A reminder, if you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
For more details and other available troubleshooting method, you can check this page: QuickBooks Desktop won't open.
In addition, here are some articles to help you ensure you meet the system requirements, keep the program updated, and secure a backup copy of your company file:
@jantco, we'll be here if you need further assistance addressing this or have any other task you'd like to accomplish inside QuickBooks. Don't hesitate to visit us anytime. Rest assured, we'll get back to you right away. Stay safe
