Making sure you're able to access your QuickBooks Self-Employed (QBSE) mobile app is essential to prevent delays in your working progress, @mcfhome1. I'm here to share details and steps to help fix it.
To start, could you tell me if you encounter any error messages when signing in? Any information you can provide is helpful so I can provide a timely solution.
In the meantime, we can your app's data cache to refresh the background process and fix the issue. Below are the steps you can use depending on your device:
For iOS devices:
- Select the menu at the top right.
- Then, choose Help & Feedback.
- Next, click Refresh Data and select Refresh.
For Android devices:
- Select the menu at the top right.
- Next, choose Settings.
- Then, select Refresh Data and click Yes.
Once done, attempt to sign in again. If the same thing happens, you can uninstall and reinstall the app. For details, read the I upgraded my phone or deleted the QuickBooks Self-Employed mobile app. Can I still find the app to redownload? section of this article: QuickBooks Self-Employed mobile app availability update.
However, if none of the steps worked, you can reach out to our phone support team and sign in to your QBSE account via a web browser.
In case you need further help in accessing your app, just drop a comment below. I'm always here ready to assist to make sure you can get back to working order. Take care.
