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MichelleMM1
Level 3

Quickbooks Desktop Pro 2020 will not update

I had this same issue back in December trying to update QB desktop.  Automatic updates are on but not updating on own.  I run QB as administrator to install updates, the install window pops up and goes away, prompted to reboot computer.  I reboot, open QB and says there is an update waiting and do not have required permissions.  I ran the ToolHub  QuickBooks Install Diagnostic Tool, Quick Fix My Program, QuickBooks Program Diagnostic Tool.  I also ran the repair on QB in Windows Programs Control Panel.  Eventually, QB will not open at all because of this cycle of "you have to reboot" and "you don't have the required permissions."

 

In December 2020 I spent the better half of a day with a very nice support person on the phone.  In the end I had to uninstall QB, download a fresh copy and install.  She indicated the problem I encountered was not exclusive.  I am wondering if anyone else encountered such issues and had a work around.  I really don't want to uninstall, re-install every few months.

 

Thanks much, Michelle

Solved
Best answer April 13, 2021

Best Answers
jamespaul
QuickBooks Team

Quickbooks Desktop Pro 2020 will not update

Hello, Michelle. 

 

I appreciate spending the time with our support to resolve the update issue. I agree that reinstalling the program can be time-consuming. That said,

I have a few more things you can do to fix this. 

 

Make sure to log in as the Windows administrator to apply the updates properly. If you're not logged in as an admin, you'll want to contact them. 

 

Also, you'll want to run QuickBooks as an administrator. There might be an extra permission to have the system apply the update. Here's how to do it: 

 

  1. Right-click the QuickBooks Desktop icon, then select Properties.
  2. Go to the Compatibility tab, then check Run this program as administrator.
  3. Click Apply, then hit OK.

 

You might've already done the steps from this article, but you can follow the solutions outlined in the document: Message: You do not have sufficient permissions to the specified folder

 

Alternatively, you can download the updates manually to get around the error message. Get them from our Downloads & Updates page. 

 

After fixing the issue, you can start working on your QuickBooks Desktop program again. If you need help completing your tasks, we have other guides to assist you: QuickBooks Desktop articles list page

 

I still welcome any other questions you might have for QuickBooks Desktop. Just reply here and I'll ensure your concerns are taken care of. 

View solution in original post

2 Comments 2
jamespaul
QuickBooks Team

Quickbooks Desktop Pro 2020 will not update

Hello, Michelle. 

 

I appreciate spending the time with our support to resolve the update issue. I agree that reinstalling the program can be time-consuming. That said,

I have a few more things you can do to fix this. 

 

Make sure to log in as the Windows administrator to apply the updates properly. If you're not logged in as an admin, you'll want to contact them. 

 

Also, you'll want to run QuickBooks as an administrator. There might be an extra permission to have the system apply the update. Here's how to do it: 

 

  1. Right-click the QuickBooks Desktop icon, then select Properties.
  2. Go to the Compatibility tab, then check Run this program as administrator.
  3. Click Apply, then hit OK.

 

You might've already done the steps from this article, but you can follow the solutions outlined in the document: Message: You do not have sufficient permissions to the specified folder

 

Alternatively, you can download the updates manually to get around the error message. Get them from our Downloads & Updates page. 

 

After fixing the issue, you can start working on your QuickBooks Desktop program again. If you need help completing your tasks, we have other guides to assist you: QuickBooks Desktop articles list page

 

I still welcome any other questions you might have for QuickBooks Desktop. Just reply here and I'll ensure your concerns are taken care of. 

View solution in original post

MichelleMM1
Level 3

Quickbooks Desktop Pro 2020 will not update

Hello JamesPaul,

All fantastic solutions but none worked for me.  In the end I had to uninstall, download a fresh .exe and reinstall.  I am up and running with the latest update.  I just can't wrap my head around why in the last 2 updates it will not auto-update as it is set and had done in the past.

Appreciate the help, thank you.

Michelle

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