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dustins-PTC
Level 1
posted
‎February 01, 2022 07:56 AM
last updated ‎February 01, 2022 7:56 AM

Quickbooks Desktop Restore Company Backup File Not Working

When I go to restore a backup file on my Quickbooks Desktop, I get to the part where it says "Save Company File As". Once I change the filename and attempt to save it, nothing happens. It doesn't save the file as a new one, so I've tried repeating the process numerous times, and still nothing happpens. 

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1 Comment 1
Tori B
QuickBooks Team
QuickBooks Team
‎February 01, 2022 08:48 AM

Quickbooks Desktop Restore Company Backup File Not Working

Hi there, @dustins-PTC. 

 

Thanks for taking the time to reach out to the QuickBooks Community for support.

 

I recommend contacting our Technical Support Team. This way, an agent can use their tools to securely remote into your computer to investigate this matter further. The agent can also assist with restoring your backup file and making it the main company file. I've included the link to contact an agent below. 

 

 

I also wanted to share our help article that contains more details about restoring backup files in QuickBooks Desktop that you may find beneficial. You can see that in Restore a backup in QuickBooks Desktop. 

 

Please don't hesitate to let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

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