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Join nowQuickBooks keeps saying it has an update so when we launch it as admin to install the update it just says to reboot to install the update but rebooting doesn't actually do anything. We've ran the Diagnostic tool and reinstalled Microsoft Visual C++ but it still prompts and won't let the user launch until its installed.
Any help is appreciated thanks
Hi @jndiwjdwd,
Hi there, I'm sorry to hear that you're having trouble with QuickBooks updates. I know how frustrating it can be when you can't get your software to work properly. Here are some possible solutions that might help you fix the issue:
I hope this helps you resolve the issue and get back to your business. If you have any other questions or need more assistance, please let me know. I'm happy to help. Have a great day!
Thanks
Paul
It can be challenging when you can't install the latest update, jndiwjdwd. I'm here to help you resolve this.
I appreciate you for performing some troubleshooting steps to fix the error.
There are several reasons that cause QuickBooks to require a reboot, and I've listed them below:
To fix this, make sure to access an administrator account to resolve this problem. Then, take the methods that are listed below to fix the error:
Then, install the QuickBooks update again. Here's how:
If the issue persists, I recommend uninstalling the Microsoft Visual C++. Then, reinstall the Visual C++ for 2008, 2010, 2013, 2015, and 2017. Once done, update the program again. To do so, please follow the steps above.
Feel free to ask if you have further questions or need more help managing your books. I'm always here to provide answers and ensure your experience is smooth.
@jndiwjdwd Depending on how your company / group policy is setup, a user on the machine must remain an admin through the entire update process. This can be done either using an admin user or elevating the standard user to admin, then running the update.
As an Admin user: complete the update / reboot / LITERALLY WAIT 5-10min after logging back in (ie walk away and don't touch keyboard), then launch QB to see if the update succeeded. If it does, log out / log in as the standard user and check QB again.
As the Standard User: Try elevating the user to Administrator group (can do through elevated Computer Management console or Control Panel - Users) / log out / log in / then install the update / reboot / again WAIT 5-10min and check QB again (the user should remain as an admin through this entire process).
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