Quickbooks Mac 2020 and OS X 10.15.2 Not opening reports

Kept trying re-installing and uninstalling etc but nothing would work. Finally downloaded the non-trial version which gives you 15 uses before requiring a license (which I will purchase once I know it works fully) and it works. So either there is a bug with the trial version or they need to update the trial version to the same version as the latest full mac download. 

In the trial... there is no way to update the app either so don't bother trying to download then update because the option isn't there in the trial.

Intuit.... the trial version is supposed to show off how well your program works. Instead, your trial does the exact opposite. I suggest you fix it or you're losing sales and reputation based on it.

Thanks for choosing QuickBooks as your accounting software to help with your business, AlexisM.

I'll take note of your feedback about the trial version of QuickBooks Desktop (QBDT), and will pass it along to our Product Team.

Right now, any changes during the "test-drive" won't be saved. Thus, you're unable to update it.

You can refer to this article, Release notes for QuickBooks Desktop 2020 to learn what's new and improved in the latest updates.

For tips on how to set up the system, feel free to read through the user guide to get started.

If there's anything else you need, don't hesitate to click the Reply button. I'm happy to help ensure your success.

I am having the exact same problem.  2020 desktop trial for mac will not fails to run reports of any kind.  I also tried reinstalling hoping that would resolve the problem.  It did not.  

In addition, saving transactions is very slow and inefficient at best.   Very disappointing experience.

Also another issue with the 2020 desktop trial is setting up the email.  I've been using Quickbooks for at least 15 years so I know what I'm doing but it just keeps giving me error message.  So this means when the program crashes, which it has several times, the program is unable to automatically send the crash report with my notes about what I was doing when the program crashed.

Hi Chinkwop,

Issues like this can be caused by how QuickBooks interacts with your computer's system. In this case, I highly recommend contacting our QuickBooks Technical Support Team. They will be able to check the configuration settings of the trial software.

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Mac Desktop.
3. Choose a topic and click on Get Phone Number.

We're a post away if you have any other concerns. 

I've talked to tech support on this issue and they seem completely confused and not helpful at all. I've wasted an entire day on this and growing frustrated. The best advice they could offer was to purchase the program and see if it worked but they couldn't help me with the trail version. He couldn't even tell me if there was an option for a refund. Chatted with sales, they couldn't tell me if they had a refund policy.

I need to see how my sales tax liability report looks due to the way my state taxes are structured. If I can't see that, I have no need to purchase.  Having said that, the online version is having sales tax issues and they still haven't fixed that. Growing very frustrated.

Did you end up figuring this out? Mine is not working as well! (Trial Mac QB.)

Hi there, @nhfteeter.

You'll want to contact our Customer Support Team. They have additional tools to pull up your account and further investigate the configuration settings of your trial software.

Here's how: 

1. Go to the Help icon and select QuickBooks Desktop Help.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Select Message an Agent to directly to support agent.

Also, I'm adding our Help-articles it provides tips on how to manage your account and help you with your future task in QuickBooks.

Please let me know if you have any further questions. I'm just here to help. Keep safe always.

I'm having this same problem, can't generate any reports.  Tech support/customer service closed for the weekend...  Was there a fix for this? (Mac Desktop Trial 2020 R2, OS Catalina)

Hello there, @mdg3.

Let me help you fix your concern about generating a report. You can update your QuickBooks Desktop for Mac to improve program functionality and fix known issues. Let me walk you through the steps on how to update your QuickBooks Desktop for Mac account. Here's how:

You can use these steps in "In-product update"

1. Select Check for QuickBooks Updates in the QuickBooks drop-down arrow.
2. If a newer version is available, click Install Update.
3. When prompted, select Install and Relaunch.
4. QuickBooks for Mac automatically opens when the update is complete.

For more detailed information about updating your QuickBooks Desktop for Mac, you can refer to this link: Update QuickBooks Desktop for Mac

Once you can generate your report, you can customize the statement to pull up the specific report you want.

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!