cancel
Showing results for 
Search instead for 
Did you mean: 
khal-badger
Level 1

QuickBooks Mac 2021 -- two setup questions

I successfully downloaded and installed QB Mac 2021, and upgraded my 3 company files (very old 2012 versions, thankfully they upgraded perfectly).

 

Two setup questions:

 

1) Every time I open every company file – it's making me login to my Intuit Account (screenshot) – surely there must be a way to turn this off? I got on chat and Intuit CS told me it's a new feature, supposedly a good thing. But it's incredibly cumbersome having to enter my email address and password... EVERY time time I open EVERY file. I'm already wishing I had gone for the 2020 version instead. I actually asked my CS if I could downgrade, she said no.

 

2) Is there a way to stop it doing a backup of every file every time I close it out? This is cumbersome too. If I switch between company files several times while working on the 3 files... I'm quickly ending up with a big bunch of backup files I don't want AND having to log in to my intuit account every time.

 

My 2012 version was actually much easier and less time-consuming to use. I tried to find a place to send feedback but there doesn't appear to be one :-(

 

Thanks for any help.

3 Comments 3
JasroV
QuickBooks Team

QuickBooks Mac 2021 -- two setup questions

You got it right, @khal-badger.

 

Before anything else, let me congratulate you on upgrading your company files successfully.

 

Recently, QuickBooks releases a new update requiring users to log in to their intuit account and backup their file when logging off. This is an added security feature where users can guarantee that their account is safe and secure. To learn more about this, you can read this link for reference: Intuit account – Why now for QuickBooks Desktop?

 

I see you’re having some difficulties with these new features. Rest assured our Product Developer is always looking for ways in enhancing QuickBooks to help you running your business seamlessly.

 

To stay current on the latest news and updates about QuickBooks, you can visit our Product Updates page for reference.

 

I’m also adding this link that you can read for reference in learning your ways around your QBDT for Mac: QuickBooks Desktop Mac 2021 User’s Guide.

 

Please know I’m always around to help you whenever you have other concerns or questions with your software. Keeping you in working order is my priority. Keep safe.

khal-badger
Level 1

QuickBooks Mac 2021 -- two setup questions

Posted in error, can't figure out how to delete, see below for comment

khal-badger
Level 1

QuickBooks Mac 2021 -- two setup questions

In case anyone else needs an actual answer -- I just got got off an extremely long support chat (3 hours) with a different (and very good) Intuit chat CS who was eventually able to help me figure it all out.

 

The first issue (repeating login requirement) was indeed incorrect behavior as I suspected. It was being caused by a corrupted file which Intuit is fixing for me, because the first CS had caused the issue with incorrect direction during install – the same CS who was wrong in telling me the software was behaving correctly when it wasn't. She actually took up the first 2 hours of the chat. Boy that was fun.

 

The second issue (too many backups) is an option I can change or turn off in preferences, which I'd forgotten.

 

 

Need to get in touch?

Contact us