Welcome to the Community, @jsapp442.
May I know what error message you're seeing when purchasing QuickBooks Essential and Payroll Core? This will help us determine the appropriate troubleshooting steps we can take.
For now, Let us do some troubleshooting steps if you are unable to purchase the product in QuickBooks Online (QBO) to determine if the issue is related to your browser.
To begin, please open an incognito window. This will prevent your browsing history from being saved. You can use the following keyboard shortcuts based on the type of browser you are using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, you can clear the browser's cache to improve the program's performance. You can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.
However, if the issue still persists after doing some troubleshooting steps. I suggest contacting Sales to help you further with your concern. You can contact Sales from Monday to Friday, 5 AM To 6 PM PT.
I'll add this article for you to manage your QuickBooks Online subscription whether you need to update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.
Please keep me posted on how it goes. I want to make sure you're all set. In case you still need my assistance, don't hesitate to post again. I'd be glad to help you more, @jsapp442.
