Quickbooks Premier 2020 Desktop Instal Issue

JackieGem · ‎December 27, 2023

I am installing Quickbooks Desktop 2020 on a new computer. When I get to the sign in page it just keeps spinning. I have downloaded the Quickbooks Tool Hub and run the instal fix, and I have uninstalled and reinstalled the program, but still have the same issue.

KayePe · ‎December 29, 2023

We appreciate you for coming back here in the thread, @JackieGem. Let us provide additional help on how to log in to your QuickBooks Desktop (QBDT).

Since you're still experiencing the same issue, we suggest downloading and installing QBDT again. Follow the detailed steps below on how.

Step 1 is to prepare for the installation. Take note of these qualifications:

Ensure your computer meets the system requirements.
If not, download your version of QuickBooks Desktop.
Ready your product and license number handy.

The next step is to install QBDT. Note that this will require an active internet connection to install the software.

Have the file QuickBooks.exe.
Follow the on-screen instructions. Accept the software license agreement and then select Next.
Input your product and license numbers.
If done, choose Next.

To finish the process, follow the next steps in this article: Install QuickBooks Desktop.

If the issue is still the same, we would suggest reinstalling QDBT. I recommend seeking assistance from your IT team in reinstalling.

On the other hand, I'll leave this article as your additional guidance on how to fix the QBDT log-in issue:

For further concerns with accessing your QBDT, let us know by replying here again. We're happy to assist you. Have a good one!

View solution in original post

SashaMC · ‎December 27, 2023

Hello JackieGem,

Thank you for reaching out to the QuickBooks Community! I appreciate you using the Tool Hub and uninstalled and reinstalled the program. I have another possible solution for you to try, and let me know if you can ger the program to install.

Manually disable the firewall and/or antivirus software

Disable your firewall.
Turn off your antivirus software.
Search for the icon for the third-party antivirus in the system tray at the bottom right of the Desktop screen.
Right-click on the icon, then choose Disable.
Install QuickBooks Desktop

Create a new Windows Admin user

If you are still experiencing errors, I recommend proceeding to Solutions 5 and 6 in the article below:

Quickbooks Desktop Solutions

If you have any follow-up questions, please don't hesitate to post them below. Take care.

4Gal · ‎December 27, 2023

@JackieGem

Can you login to CAMPS and find your license code there?

https://camps.intuit.com/

JackieGem · ‎December 29, 2023

Thanks for your response. I tried all of these options but still have the same issue. I was unable to go to ratable.qbdt.intuit.com as it doesn't appear to exist anymore. Not sure where to go at this point as no matter what I do I still have the same issue that after the install the log in page just has the spinning circle.

JackieGem · ‎December 29, 2023

Thank you for your reply. I have tried all of the options noted that I was able too, unfortunately the ratable.qbdt.intuit

does not seem to exist anymore. No matter what I do I seem to have the same issue where everything installs but the sign in page just has a spinning circle. Any other suggestions would be greatly appreciated.

4Gal · ‎December 29, 2023

https://ratable.qbdt.intuit.com/

What is the link for?

Can you login into CAMPS as mentioned earlier?

KayePe · ‎December 29, 2023

We appreciate you for coming back here in the thread, @JackieGem. Let us provide additional help on how to log in to your QuickBooks Desktop (QBDT).

Since you're still experiencing the same issue, we suggest downloading and installing QBDT again. Follow the detailed steps below on how.

Step 1 is to prepare for the installation. Take note of these qualifications:

Ensure your computer meets the system requirements.
If not, download your version of QuickBooks Desktop.
Ready your product and license number handy.

The next step is to install QBDT. Note that this will require an active internet connection to install the software.

Have the file QuickBooks.exe.
Follow the on-screen instructions. Accept the software license agreement and then select Next.
Input your product and license numbers.
If done, choose Next.

To finish the process, follow the next steps in this article: Install QuickBooks Desktop.

If the issue is still the same, we would suggest reinstalling QDBT. I recommend seeking assistance from your IT team in reinstalling.

On the other hand, I'll leave this article as your additional guidance on how to fix the QBDT log-in issue:

For further concerns with accessing your QBDT, let us know by replying here again. We're happy to assist you. Have a good one!

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Quickbooks Premier 2020 Desktop Instal Issue