@HelloRose  I had to research this myself and was able to confirm that QB is discontinuing many desktop products after July 2024.  We use Desktop Enterprise...so for now we are still ok.  Here's the link.

https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/us-quickbooks-deskt...

QuickBooks Enterprise isn't affected by this stop sell of QuickBooks Desktop for new customers after July 31, 2024. New Enterprise customers can continue to purchase QuickBooks Enterprise subscriptions from phone sales agents and online after July 31, 2024. Existing Enterprise customers are also not affected by this discontinuation of QuickBooks Desktop to new customers and can continue to renew their subscriptions upon their renewal dates

Let me jump into this thread concerning the shipping manager in QuickBooks Desktop (QBDT) 2024, @Anne16720. I know how everyone wants this to be fixed as early as possible to make your shipment processing seamless within the application. 

Please be informed that we already have an ongoing investigation into this matter to provide a permanent resolution. Also, since our engineering team is the one who's entrusted to investigate and provide fixes for cases like this, we're unable to give a turnaround time for when this will be resolved.

Moreover, I'd recommend you contact our Technical Support Team to include you on the list of affected users and receive an update regarding its progress:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to you via email and select Continue.
6. From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.

We appreciate your understanding, as we are currently addressing this issue. Rest assured that the Community is ready to support you if you have further inquiries about QuickBooks. Take care!

QB, STOP finding excuses. Please just FIX THE ISSUE. This issue has been persistent since 2023 version.

My method that used to work, NO LONGER works. 

This is ridiculous.

Everyone is having problems and there is no resolution which is scary. All the IT employees at intuit pretend it isn’t happening and your the first call. It’s all BS. 

Is "downgrading" to v23 an option?  (We upgraded straight from v21--obsolete--to v24.  Never going to the current QB version again...)

SGW

I'm here to provide you with information about downgrading QuickBooks Desktop (QBDT), @WM0001.

Upgrading your QBDT company file is an irreversible process. Once the upgrade is complete, returning to the older version isn't possible.

When you choose to downgrade your QBDT 2024 to 2023, it may result in the loss of certain features or data that are unique to QuickBooks Desktop 2024. Therefore, it's important to carefully consider the implications before making any changes to your company file.

In addition, I'll be sharing this article that can help you transfer data in QuickBooks Desktop instead of starting from scratch: Import and export data in QuickBooks Desktop.

You are always welcome to post your questions in the Community regarding downgrading your QuickBooks subscription. We will make sure to respond promptly. Stay safe!

Based on my extensive experience of being disappointed by QB, that's kind of what I figured, and since we went from the obsolete v21 straight to v24 (remind me never to go to the current version again) over a month ago, a) we can't go back to a v21 backup (I presume), and b) even if we could, we'd have over a month's worth of data entry to put back in.

This is why it's imperative that you resolve this immediately, QB team.  It's so maddening how you manage your product.

The information about no ability to return to lower versions should have been communicated BEFORE we upgraded and it was NOT.  Believe me, I called in for guidance before we made this change.  At NO time was I provided information that you have a serious issue with shipping manager. 

Additionally, your new prepayment feature is only half-done.  There is no way to move an online payment or an existing account credit to prepayment.  That is ridiculous.  Now I have the deposits that were taken manually against the sales order done correctly and the deposits paid online or via account credit are done as an AR transaction. Great, now we have a mixed bag so we are very exposed to making a large financial error in our customer accounts.  Fix this mess - you have customers paying huge amounts for this service.  What do you have, one IT tech????

QB is not taking the time to resolve this issue. 

The only reason I went from version 21 to version 24 is because the non-ending messages of unsupported features and functions. If it wasn't because of that, i wouldn't have upgraded. Now that we have upgraded, new QB has given me nothing but issues. From shipping issues to constant switching to single user mode (even though the first user that signed in signed in as multiple user.). 

I don't get why QB forces everyone to upgrade, yet they FAIL to make sure all functionalities work. I don't get why QB discontinue versions that works and forces everyone to move into a version that some features are broken. 

Does QB pay for the IT support they are asking me to get?

@HelloRose and everyone else in this discussion.

Many of you have indicated problems other than the shipping problem that I posted originally.  Is anyone having INVOICE EMAIL ISSUES? In my multi user network some users can email invoices and others can only email 1 or 2 a day.  QB says it is a problem with the email server and not them...but this is just another excuse for QB not to take responsibility.

It is not the email server...One of the techs told me it is a problem with the QB data storage and even if we are using an outside email provider, QB still keeps a copy of the invoice when you send it to your customer.  This is where their data storage system is getting backed up and invoices will not send. Why they need a copy of my email to my customer is a privacy violation...But that is just my opinion. 

I probably should start another discussion about this, but I wanted to see if any of you have had emailing Invoice issues since you upgraded to 23 or 24 (it started with the 23 version and they have not fixed it in 24).

This does not work.  I have also contacted QB and they just blame Fedex and UPS.  Ironically, it's microsoft.

Pretty lame.

This does not work.  I've been dealing with this for any months, going on years.  Sometimes the shipment will work.  Other times everything freezes and I have to shut down QB, reopen and hope it works.  There are days I have to do this 5 times consecutive.  Insane amount of wasted time.

Really, I'm looking for a different platform to take care of my accounting software.  Been with QB decades.  But this is a very sour taste.

Yes, we have reported this as well.  No solution offered yet. We've been working with QB for days on the ship manager problem.  They gave up and said to contact UPS

• Tried to register the OCX.  That directory does not exist. 
• Searched for SDhippingManager Directory.  It is located at C:\Users\<username>\AppData\Roaming\Intuit\ShippingManager
• Searched for ZRush_ShipRush9_QB.ocx - File does not exist
• searched for ZRush_ShipRush*.* 
• found this file: C:\Program Files\Intuit\QuickBooks 2024\ZRush_ShipRush_QB.ocx

Is the the correct file?  It has a date of August of 23.  Should I register that?

Can you provide some guidance

Thanks for joining the Community and getting involved with this thread, sts098.

I've reviewed our ongoing investigation and can confirm a file located at C:\Program Files\Intuit\QuickBooks 2024\ZRush_ShipRush_QB.ocx isn't mentioned in our workaround solutions. The relevant files were mentioned in my colleagues posts earlier in this thread.

Since you're unable to locate the files mentioned in the troubleshooting steps shared by my colleagues in this thread, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-73387).

They'll be able to pull up your account in a secure environment and conduct further research with you. They can also add the account to our list of affected users. This ensures you'll receive email notifications about any updates relating to the investigation.

They can be reached while you're using QuickBooks.

Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Tuesday!

How do I get a tech that will look up the Case number?  They ask a hundred questions and start from scratch which leads to the same result - It's UPS issue, It's Stamps.com issue.   I enter the case number on the contact me request but the agents don't read it.  

It is so true!  As if we are not frustrated enough trying to find work-arounds for this shipping glitch, support always wants all the details again EVERY TIME YOU CONTACT THEM!  What is the point of generating a support ticket if it is not used to review the issue and progress made (or lack of progess)?  In any case, we still have no resolution on the inability to use shipping manager in quickbooks on SOME of our workstations.  Some of our workstations are able to use shipping manager - leading me to believe there is something in the newer versions of the Windows operating system that is not properly communicating with QuickBooks.  Support team, PLEASE let me know when you are able to fix this KNOWN issue that is negatively affecting your customers ability to work efficiently.  The silence on this matter only makes us think no one cares about our experiences -- just keep paying the subscription....

Did anyone get this resolved?  The first tier tech help is absolutely useless. Even with case number the QB poster put at the end of this, they can't seem to figure out what they are doing.  This last agent told me to go to Contact us and type in the issue and select call me.  OMG - I told her that is why you called me.  LOOK UP THE CASE NUMBER INV-73387.  Absolutely brain dead. 

My warehouse computer (you guessed it - the one that uses the shipping manager) is getting some crazy high insurance rates from Stamps.com.  Insure a package for $35 and it charges our account $66 for insurance and a $11 handling fee.  Stamps.com says its not on their side because if we process the same on their platform, insurance is $0.30.  I've spent a $1000.00 in insurance that Stamps wont refund for 3 weeks to test this.  

QB - I'm paying $7000 a year for this horrible software.  FIX IT! 

I recognize the urgency of resolving the issue related to using the shipping manager in QuickBooks Desktop (QBDT), @Buynet and @Anne16720. However, the best action we can take is to contact our support team again.

I appreciate the efforts you've made before posting in this forum. After some research, I've discovered that we've received several reports similar to your situation. Please rest assured that our engineering team is fully aware of this issue and is working on resolving it as soon as possible.

For now, I recommend contacting our support team and informing them that you're experiencing the same issue as the case number (INV-73387). By doing so, they can include you in the list of affected users and notify you as soon as a resolution is implemented. 

To contact them, here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us, then enter a brief description of your concern.
4. Hit Continue and sign in to your Intuit account.
5. Choose Chat with us or Have us call you.

If you're a Pro, Premier, or Plus subscriber, you can contact us from Monday to Friday, 6 AM to 6 PM. For Enterprise users, you can reach out to us any time, any day.

For reference, please visit this article: Contact QuickBooks Desktop support.

Additionally, if you want to track and manage your QBDT account in an organized manner, please check out this helpful article for guidance: Set up and use class tracking in QuickBooks Desktop.

Please know that the Community space is always open if you have additional questions about using the shipping manager in QBDT. Just hit the Reply button if you have one.

The rookies that are assigned to answer the "contact us" don't  / won't look up the case number.  I'm trying to run a business to make money, that some goes to Intuit, and don't have time to keep talking to low level techs.  They only seem to google the issue and come to the same conclusion, Call UPS / Stamps its 3rd party software.  I've done your suggestion 4 times.  Please have tier II or higher techs reach out.  

@Anne16720

PS- I'm a Enterprise user and the many issues started when QB force update from 21 to 24.