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mox2
Level 1

Quickbooks tries to open then shuts itself off

Last week I clicked on Update for my Quick Books Pro 2021 as I know it's important to use the newest version. Problem I'm having is I click on the QB button on my taskbar and it tries to open then simply shuts itself off.

 I have  shut down my desktop , opened it, then shut down again and restarted it, no help.

Please view video to see what happens   https://youtu.be/KBEhlRXmkbM

How can I now get it to open?

 Thanks in advance for any help.

 

5 Comments 5
4Gal
Level 10

Quickbooks tries to open then shuts itself off

You should reinstall your QB program.

mox2
Level 1

Quickbooks tries to open then shuts itself off

Thanks 4Gal for your comment I was able to get it working after  using Quickbooks Tool Hub

 Got pretty lucky.

LeizylM
QuickBooks Team

Quickbooks tries to open then shuts itself off

This isn't what I want you to experience when opening QuickBooks, mox2. Let me make it up to you by making sure this gets resolved.

 

You may have to uninstall and install your QuickBooks Desktop (QBDT) software to remove the update alerts and start fresh. You can start by following these steps:

 

  1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. Select the version of QuickBooks Desktop you want to remove from the list.
  4. Tap on Uninstall/ChangeRemove, then Next.  

 

Once done, we can run the QuickBooks Tool hub. This helps fix common issues that cause QuickBooks Desktop to stop working. To use the tool hub, we'll need first to close QuickBooks. Then let’s proceed with downloading the program to your computer.

 

 Here’s how:

 

  1. Close QBDT.
  2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

To use the QuickBooks Desktop Tool Hub, select Program Problems if you notice performance issues when you open the program. Check out this article for more information: Fix issues when QuickBooks has stopped working.

 

Also, feel free to check out this guide here to resolve issues when getting an error or not when opening QBDT: Fix issues when QuickBooks has stopped working

 

Please don’t hold back from dropping a comment if you have any other questions or concerns about the QuickBooks update. I’m always here to help. Have a great day. 

mox2
Level 1

Quickbooks tries to open then shuts itself off

Thanks Leiza,  for your comment, I was able to get it working after  using Quickbooks Tool Hub. felt trying this first was safer , easier and quicker than removing and reinstalling

 

Mox

AileneA
QuickBooks Team

Quickbooks tries to open then shuts itself off

On behalf of my colleague LeizylM, you're welcome, mox2.  

 

It's wonderful to know that the solutions provided by my co-expert successfully resolved the issue you were facing. Your satisfaction is our top priority, and we strive to ensure that every customer receives the best possible assistance. 
 

If you have any additional queries or concerns, please don't hesitate to reach out to me. I'll be more than happy to assist you in any way I can. Have a nice day!

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