QuickBooksDBXX service, why is Log On: Local System Account not a permanent solution?

Hey there, dblaha.

Thanks for being part of the QuickBooks Community. I’m here to help get past the error, so you’ll be able to use the multi-user mode seamlessly.

This error occurs when a user tries to access a company file placed on another computer, and the copy of QuickBooks cannot reach the server on that device. You’ll have to use the QuickBooks Database Server Manager to fix this.

Here's how:

1. Go to your server. The computer that physically stores the company file.
2. On the host computer, open the Start menu and type database.
3. Click on QuickBooks Database Server Manager.
4. If you’re unable to see the file location, click Browse and find the folder where you store the company file.
5. Click OK.
6. Click Start Scan.
7. Once done, click Close and open QuickBooks in Multi-User mode on your workstation.

To visually guide you through the process, feel free to read this article and go directly to the Use the QuickBooks Database Server Manager to fix your H202 error section.

Keep me posted on your results. I’ll get back to you as soon as possible to assist you further.

I've done that already. The file is located on the server, I've used Quickbooks Database server manager. Located the file and done the scan, and that's when I get the errors.

I've done that already.

The company file is located on the server. I have Quickbooks Database Server manager installed on the server, I locate the company file and run the scan. That's when I get the errors.

I followed the steps in this link (https://quickbooks.intuit.com/community/Getting-Started/The-QuickBooksDBXX-service-on-Local-Computer...

My question is with #4 of solution 3:

"On the Log On tab, select Local System account, then select OK.
Note: This is not a permanent solution. Leaving the service logged on as Local System account is a security risk, and this option should only be enabled temporarily for the purpose of completing the troubleshooting step."

If this cannot be used as a permanent solution, what can I do? Reinstalling did'nt resolve anything for me.

Hello dblaha,

I'm here to provide some additional clarification on your question regarding the steps in the article.

Logging in as Local System account through the Log On tab is only done during the troubleshooting of the issue. You may need to switch it back after following the steps in the article.

Since following the steps above don't work and you already done all the necessary troubleshooting, I recommend giving us a call this time. Our Phone Support Team will be able to perform screen sharing with you to perform additional troubleshooting for the error.

You can reach them through these steps:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact#qbdt-select
2. Select Pro or Premier.
3. Choose a topic.
4. Scroll down and click the Get Phone Number option.

As always, please let me know if I can be of any assistance by posting a response below. I'll be around for you.