Hey there, @darrell5. Happy to help out here.
It sounds like you were switched to our Automated Sales Tax system at that time. This system automatically calculates taxes on sales forms based on either your Company Address or a Shipping Address (if one is provided). If you notice it isn't calculating, I recommend ensuring you've setup the tax agencies appropriately.
If you find that your sales tax still isn't calculating, I recommend reaching out to our QuickBooks Online Support Team. They have tools and resources that will allow them to share your screen and they can check your settings to ensure it's setup appropriately to calculate. Getting in touch is super easy and only takes a few clicks:
If you have any other questions for me, just hit the Reply button below. I'll be here to help. Have a wonderful week!
Sales tax is calculating and working but there's no longer a list of deductions which I need when I pay the sales tax. The deductions used to be listed with amounts for that month, now it just shows the total you owe.
Sales tax is calculating correctly but the there's no longer a list of the deductions. It used to list the amounts of deductions every month like schools, resale and so on. I need that list, otherwise I have to manually find them which takes forever and something I shouldn't have to do if I'm using a accounting program like QuickBooks. Something I didn't have to do until they updated.
You can pull a sales tax liability report to view the details of your sales tax deductions. Let me walk you through how.
Please see these articles for more information about:
I'll me around if you need help with anything else. Thanks for coming back and have a great day.
Yes, that's what I've always done and that showed me the deductions 6 months ago but after the update the deductions are no longer listed. Just the tax amount you owe. July of 2019 was the last month that actually listed out your deductions. I'm guessing after that QuickBooks had the update and now the deductions are no longer listed.
Let me route you to the right support team who can help you with the missing sales tax deductions, darrell5.
When migrating to QuickBooks Online (QBO) Essentials, some features will be added to your subscription. That said, no data such as sale tax deduction will be deleted upon upgrading from Simple Start to Essentials.
For more details about this one, you can check out this article: https://quickbooks.intuit.com/online/essentials/.
Cases like this, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.
Here's how to reach them:
I've got a link here that provides you with articles about managing sales tax: https://quickbooks.intuit.com/learn-support/en-us/taxes/pay-sales-taxes/08?product=QuickBooks%20Onli....
The Community will always have your back if you need a hand with running your sales tax reports or any QBO related. I'll be here to help.