Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

 
7 Comments
Moderator

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Hey there, @darrell5. Happy to help out here.

 

It sounds like you were switched to our Automated Sales Tax system at that time. This system automatically calculates taxes on sales forms based on either your Company Address or a Shipping Address (if one is provided). If you notice it isn't calculating, I recommend ensuring you've setup the tax agencies appropriately.

 

If you find that your sales tax still isn't calculating, I recommend reaching out to our QuickBooks Online Support Team. They have tools and resources that will allow them to share your screen and they can check your settings to ensure it's setup appropriately to calculate. Getting in touch is super easy and only takes a few clicks:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

 

If you have any other questions for me, just hit the Reply button below. I'll be here to help. Have a wonderful week!

Level 1

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Sales tax is calculating and working but there's no longer a list of deductions which I need when I pay the sales tax.  The deductions used to be listed with amounts for that month, now it just shows the total you owe.

Level 1

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Sales tax is calculating correctly but the there's no longer a list of the deductions.  It used to list the amounts of deductions every month like schools, resale and so on.  I need that list, otherwise I have to manually find them which takes forever and something I shouldn't have to do if I'm using a accounting program like QuickBooks.  Something I didn't have to do until they updated.

QuickBooks Team

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Hi @darrell5,

 

You can pull a sales tax liability report to view the details of your sales tax deductions. Let me walk you through how.

 

  1. Go to Reports, then type "Sales Tax Liability" in the Find report by name field.
  2. Change the Report period to Custom.
  3. Click Run report.

Please see these articles for more information about:

 

I'll me around if you need help with anything else. Thanks for coming back and have a great day.

Level 1

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Yes, that's what I've always done and that showed me the deductions 6 months ago but after the update the deductions are no longer listed.  Just the tax amount you owe.  July of 2019 was the last month that actually listed out your deductions.  I'm guessing after that QuickBooks had the update and now the deductions are no longer listed.

QuickBooks Team
QuickBooks Team

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Let me route you to the right support team who can help you with the missing sales tax deductions, darrell5.

 

When migrating to QuickBooks Online (QBO) Essentials, some features will be added to your subscription. That said, no data such as sale tax deduction will be deleted upon upgrading from Simple Start to Essentials.

 

For more details about this one, you can check out this article: https://quickbooks.intuit.com/online/essentials/.

 

Cases like this, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Tick Contact Us.
  3. Enter your sales tax concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chat, Get a callback, or Get the number to connect with us. 

contact US 01.PNG

 

I've got a link here that provides you with articles about managing sales tax: https://quickbooks.intuit.com/learn-support/en-us/taxes/pay-sales-taxes/08?product=QuickBooks%20Onli....

 

The Community will always have your back if you need a hand with running your sales tax reports or any QBO related. I'll be here to help.

Level 1

Sales tax deductions disappeared when QB did the update about 6 months ago. I was told if I updated to Essentials they would show up but they didn't. Can anyone help?

Thanks.  I've already talked to two different people from QuickBooks and they've shared my computer and can't figure it out.  Was hoping posting in here would work.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us