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Level 1

There is no option to update a credit card download. Getting error message Something isn't working

Trouble updating Capital One account. No option to update...Getting 'Something isn't working' error.
1 Comment
QuickBooks Team

There is no option to update a credit card download. Getting error message Something isn't working

Hi there, @cflores2006.

 

Welcome to the Community. I'm here to help you with getting past the "Something isn't working" error that you receive when updating your Capital One Account.

 

There haven't been any similar cases reported to us. For now, let's go ahead and run a manual update to refresh the connection between your bank and with QuickBooks.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

You can also check out this article for more troubleshooting steps in fixing online banking issues in QuickBooks: Fix online banking errors in QuickBooks Online.

 

 

If the issue still occurs after trying these steps, I'd suggest reaching out to our Phone Representatives. They have the necessary tools to pull up your account and can check with our Banking team to verify what's causing the issue.

 

As a workaround, you can download your transactions using the WebConnect. This allows you to manually upload bank transactions in QuickBooks Online. For the steps of performing this process, please refer to this article: How to upload more than 90 days of bank transactions. 

 

There you go, @cflores2006. You'll be back up and running in no time. Please let me know if you have any other questions. Take care!

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