Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

There is no option to update a credit card download. Getting error message Something isn't working

Trouble updating Capital One account. No option to update...Getting 'Something isn't working' error.
1 Comment
QuickBooks Team

There is no option to update a credit card download. Getting error message Something isn't working

Hi there, @cflores2006.


Welcome to the Community. I'm here to help you with getting past the "Something isn't working" error that you receive when updating your Capital One Account.


There haven't been any similar cases reported to us. For now, let's go ahead and run a manual update to refresh the connection between your bank and with QuickBooks.


Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

You can also check out this article for more troubleshooting steps in fixing online banking issues in QuickBooks: Fix online banking errors in QuickBooks Online.



If the issue still occurs after trying these steps, I'd suggest reaching out to our Phone Representatives. They have the necessary tools to pull up your account and can check with our Banking team to verify what's causing the issue.


As a workaround, you can download your transactions using the WebConnect. This allows you to manually upload bank transactions in QuickBooks Online. For the steps of performing this process, please refer to this article: How to upload more than 90 days of bank transactions. 


There you go, @cflores2006. You'll be back up and running in no time. Please let me know if you have any other questions. Take care!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us