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soccerusa
Level 1

Trying to undate information on my account and it will not work..got this error 7000?

 
1 Comment 1
BettyJaneB
QuickBooks Team

Trying to undate information on my account and it will not work..got this error 7000?

Hi there, @soccerusa.

 

Thanks for bringing this to our attention. I'm here to help you get past with the error 7000 that you received.

 

We haven't received any similar cases reported to us. To better isolate this issue, we can try switching to another browser. This is to verify if the issue has something to do with your browser.

 

Here are the different keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

 

If the problem continues, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

You can reach them through the contact details found below:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

Please know that the Community has your back should you have any questions. Have a good one!

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