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dso0216
Level 6

Unable to locate QBDT Pro 2014 to upgrade client from 2021

Help!!  Unable to locate QBDT Pro 2014 to upgrade client from 2021.  Client uses QBDT Pro 2021.  They have used the product for decades.  As their PA I understand I can no longer provide them a discount unless they purchase the QBO verison which they do not wish to do.  I need to update their file asap anytime a pop-up reminder appears the link takes me to the QBO options.  Please advise what am I missing?

2 Comments 2
4Gal
Level 11

Unable to locate QBDT Pro 2014 to upgrade client from 2021

Do you mean QB Desktop 2024, not 2014, correct?

You must call their sales team to purchase by phone. You can find their number on the top right. [Phone number removed]

Another option, contact @Fiat Lux - ASIA and they can help to obtain the license + you can get $100 cashback.

VoltF
QuickBooks Team

Unable to locate QBDT Pro 2014 to upgrade client from 2021

Hi there, dso0216! I guarantee you that with the right information, you'll get through this issue and ensure a smooth transition from upgrading QuickBooks Desktop to a newer version.

 

Before we get started, I just want to double-check that we're on the same page about the QuickBooks Desktop 2024 version and not 2014. If it's the former, then 4Gal is right, we need to upgrade your QuickBooks Desktop Pro 2021 to QuickBooks Desktop Pro Plus 2024 through the Sales Team since there is no option within the QuickBooks Desktop program for the process.

 

To get in touch with our Sales Team, you can contact them during our office hours, which are from Monday to Friday, between 5 am and 6 pm PST. Our team will be happy to assist you with any questions you may have and guide you through the purchase process.

 

Moreover, please visit this link for the most recent information and frequently asked questions regarding QuickBooks Desktop: Firm of the Future.

 

In addition, you can refer to these articles for detailed instructions on the process of upgrading and installing the latest version of QuickBooks Desktop:

 

 

If you have any further questions about other QuickBooks Desktop processes, please don't hesitate to ask. I'm here to assist you every step of the way. Have a great day!

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