After latest update Quickbooks for mac does not work, program opens, but just gives a blank screen as pictured.
We've received reports regarding the QuickBooks Online app showing blank pages after the update. This has been raised to our engineers and they're already working for a fix. For now, I'd recommend contacting our QuickBooks Customer Care Team. They'll add your profile to a list of affected users and keep you up to date about the issue. You can reach them through this link: Get Help with QuickBooks Online.
I'd appreciate your patience as we work to resolve this.
I have Quickbooks Desktop Pro 2019 installed on two computers. One computer automatically downloaded and installed R8 (prompting first to do the intall). My second computer is stuck on R7 and even after trying to force an update by "resetting all", it will still not update. I see that R9 is out there now as of June 2019, but neither of my computers are getting that when I try manually updating. Both are set for "Automatic Updates".
Let's make sure your QuickBooks is updated, @PerryK.
You're right. The Release 9 (R9) has been updated and implemented this month of June. However, this happens gradually to all computers and users.
Let's try some more steps to update the program!
First, let's end your QBW32.exe QuickBooks running application or processes on your Task Manager. It likely causes the problem of being unable to have the R9.
Next, log in as an admin and run the Reboot.bat tool. This helps re-register QuickBooks-related .DLL and .OCX files in Microsoft Windows:
After that, run the update tool once again on both computers. If you're still unable to get the updates, I recommend getting in touch with our Customer Care team. They have the screen sharing tool that will help streamline the investigation process.
That should update your QuickBooks to R9, @PerryK.
Let me know how it went or if there's anything else that you need about QuickBooks Desktop. I'm just a post away.
Hi there, Mibanco1527 .
Thank you for posting here in the QuickBooks Community.
To sort it out, let's reset the app data to clear the app's cache and confirm if the cache is causing the issue.
Here's how :
1. Select the Help icon at the top right.
2. Choose Reset App Data.
3. Wait a moment for the process to complete, and then close the app.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.