Hi there, jpw51. I'd like to provide additional information about migrating from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO).
Since you have an existing QuickBooks Online Payroll account, kindly check if your total target is not exceeding between 350K to 750K. This is to ensure a successful migrate to QBO. It's possible that your QBO account is already beyond 60 days.
However, if this is the reason why you're having difficulties migrating to QBO, you can contact out QuickBooks Online Support team to confirm if they can transfer to a new subscription before cancelling the QBOP account.
Here are the steps to contact us:
- Go to the Help (?) menu, then click Contact Us.
- Enter a brief description of your concern and select Continue.
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Please check out our support hours to ensure we can address your concerns promptly.
You can refer to our article for detailed steps in moving your QuickBooks Desktop files to QBO.
Additionally, you can refer to this article to get answers about frequently asked question about switching from QBDT to QBO.
Let me know if you have further questions about migrating in QBO. I'm here to help.
