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Level 1

What is the current status of an issue involved with adding an Accountant in QB online? When I try to do this, I get an error message and this is preventing me from updating.

Currently, there is an error when trying to do this and QB has acknowledged the error.  The problem is now that I cannot add an accountant, after removing a previous one, I don't have a subscription and therefore cannot use QB online.  

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Level 1

What is the current status of an issue involved with adding an Accountant in QB online? When I try to do this, I get an error message and this is preventing me from updating.

I have desktop, in house, so do not know anything about the online subscriptions.

Take this for what it's worth because I don't know anything about the online community, but if you are going to add an accountant, wouldn't they have their own subscription?  I apologize in advance if this is very dumb thinking.

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QuickBooks Team

What is the current status of an issue involved with adding an Accountant in QB online? When I try to do this, I get an error message and this is preventing me from updating.

Hello everyone. 

 

Thank you for posting here in the Community. Allow me to join the thread and help share additional information about adding an accountant in QuickBooks Online (QBO).

 

@athleticamps, yes, @marcyk is correct, to add an accountant user in QBO, you must have the active subscription. Also you must have the administrator rights to invite or remove an accountant.

 

To add or invite an accountant user:

 

  1. Go to the Gear icon.
  2. Select Manage Users.
  3. Go to Accounting firms section to invite your accountant.
  4. Invite your accountant. If this is your first time adding an Accountant, enter your accountant's email, then select Invite. If you've added an accountant already, select Invite. Enter the accountant's name and email address, then Save.

Your accountant will receive an email invitation with instructions for signing into your company. The status on the Manage Users page will show as Invited and will change to Active once the invitation is accepted.

 

However, if you're referring to this investigation (INV-23683), our engineers are continuing to work for an immediate fix of the issue. While they do that, I would suggest inviting the accountant user with a different email as a Company Administrator until we've fixed this for you.

 

To learn more about adding an accountant user in QBO, you can check this article: How to manage an accountant user in QuickBooks Online.

 

I'm always here to help you if you have any other questions about adding an accountant users, just add a post/comment below. Wishing you the best!

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