Don't worry, I got your back @rick29.
If the QuickBooks Tool Hub doesn't fix the freezing behavior in QuickBooks, run the Repair Tool. This utility resolve common errors in the software. Perform the steps below:
- Create a back up your company file beforehand to avoid any accidental data loss.
- Reboot the computer and tap the Windows Start menu.
- Find Control Panel on the search field or select it from the list.
- Press Programs and Features then Uninstall a Program.
Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
- Pick QuickBooks from the list of Programs, then press Uninstall/Change.
- Click on Continue, or Next. then Repair.
- Press Next again then wait for the tool to start its diagnosis.
- Hit Finish when done.
To learn more about repairing the program and the complete instructions, go to this link: Repair your QuickBooks Desktop for Windows.
If you get the same problem after this troubleshooting, I recommend reaching out to our Technical Team. Our representatives can run some database fixes and diagnosis to identify underlying issues with this unexpected behavior.
Here's how to get support:
- Go to your QuickBooks Home page, then click the Help menu at the top.
- Choose QuickBooks Desktop Help from the drop-down.
- Hit the Contact us icon.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/a9d2e00a-1483-4588-a943-65d9faaf5df4.default.PNG)
Kindly update me on how things go by adding another comment below. I want to make sure you're all set, and I'm here if you need further guidance. Have a great day! All the best.