Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
Loonsong55
Level 1

Why do I suddenly get an error message when trying to switch to Single User mode? Nobody else is logged in but the error says someone else is logged in.

 
1 Comment 1
Sarah Bl
QuickBooks Team

Why do I suddenly get an error message when trying to switch to Single User mode? Nobody else is logged in but the error says someone else is logged in.

Hello, @Loonsong55. Thank you for joining the Community where your needs met with great people.

 

What's happening is when switching to Single User Mode, it is stating someone else logged on, and we call this a Ghost User. It can occur if sometimes you don't log out of your desktop application at least once or twice a month.

 

To stop this error from occurring, you can log out of all devices and then shut down all computers and host and leave it off for at least one minute. Bring all computers back up and try logging back in again.

 

It will take away the Ghost User and allow you to switch to Single User Mode.

 

Please, if you have any more questions or concerns, don't hesitate to reach back out. Happy Friday!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us