Hi there, @Anonymous,
I want to make sure you're able to complete your task in QuickBooks. I just need some more details of the issue for us to narrow things down.
May I know what file type are you trying to convert to Excel? Is it a bank file or is it QBO reports? Any information or screenshots you can provide will greatly help us find the appropriate solution to your concern.
Please feel free to fill me in whenever you get the chance, @Anonymous. I'll keep an eye on this post for your response. Have a good one!