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2 helpful votes

Accessing an account with an incorrect email address

Do you no longer have access to the email you signed up with? This can happen if you signed up with an email address that you later closed or if there was a typo in the email address.

We can help update it for you. You'll need to verify your identity to ensure your data stays safe and secure. Simply submit an email change request form here.

The form will ask for:

  • Your name, old email address, new email address, mailing address, and phone number
  • Intuit User ID (this is the username or email address you currently use to sign in here)
  • Proof of identify, like a photo of your driver’s license and account-specific questions

The request may take a day or two to go through. Thanks for your patience! Let us know if you don’t have access within two days.

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