I'm here to make sure you're able to bring those missing data, @JovialX.
It's possible that you open the wrong file in QuickBooks. To resolve this, let's restore the most recent backup of your company file.
For instructions on how to restore a backup of your company file: Restore a backup of your company file.
Additionally, data damage might have also caused missing data in QuickBooks. You can use the Verify and Rebuild Data tool that fixes unexpected and most common data issues. Let me walk you through the steps:
Verify data (scan company file for errors or data damage)
- Select File, then click Utilities.
- Choose Verify Data, then hit OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.
Rebuild data (fix errors or data damage found)
- Go to File, then select Utilities.
- Click Rebuild Data, then tap OK to close all windows.
- Choose OK to backup your company file.
- Once the rebuild's finished, select OK.
If you were unable to see it, I highly recommend contacting our Technical support team. They use specific tools to do a screen-sharing to further investigate the odd behavior of the software and help locate the missing data.
Here's how you can contact our phone support:
- You can reach them by following these steps:
- Go to https://help.quickbooks.intuit.com/en_US/contactus.
- Select QuickBooks Desktop.
- Choose your QuickBooks for Windows version.
- Select the issue/topic.
- Click the Get Phone Number button to see the support number.
Our doors are always open to help you again if you have any other concerns or follow-up questions about your missing data in QBDT. Have a great day ahead.
