2/6/19 Wells Fargo Banking connection lost for all my QBO clients. When will it be fixed?

Thank you reaching out to us, @skogensover.

We're working diligently with your bank (Wells Fargo) to have this fixed in a timely manner. While I'm unable to provide a definite time frame for when this will be, rest assured that I’ll update the post once there’s progress.

Meanwhile, please give our Customer Care Team a call. We'll need to add you to the list of affected users so we can get your company set up for email updates. 

1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.
2. Select QuickBooks Online.
3. Select the issue/topic.
4. Click the Get Phone Number button to see the support number.

Of course, you can always drop by here in the Community for any questions you need help with. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.

Thanks- this Well Fargo bank feed problem needs escalated to crisis status. The last time this happened it took way too long to fix.

We appreciate your patience and understanding, skogensover. This issue has already been escalated, thus our engineers are working with your bank's support team to fix this. 

You'll receive updates about this once you reach contact our Customer Care Team. You can follow the steps that HoneyLynn provided earlier.

We'll be around if you need anything else.

Thanks-Intuit needs to send a mass email to Proadvisors alerting them that bank feeds from Wells Fargo aren't downloading into QBO. I had to find out on my own. Communication is important.

I'll let our engineers know about this, skogensover.

It's also best if you can send them your feedback yourself. You can click the Gear icon in the upper-right corner and select Feedback. Your input will help us know where and what to focus when improving the product.

Thanks again for letting us know your thoughts about this.