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Join nowI am logged into one of my Quickbooks online accounts and when I go to Import Data | Invoices the page shows a 404 Page not found! I have tried in-private browsing, multiple browsers, multiple computers, and have cleared my cookies.
When I logged into another account it works fine.
What could be the issue?
Hi there, @Miles76.
Thanks for sharing with us the basic troubleshooting steps that you've taken to address the issue. This will help us avoid giving you the same steps that you've already performed.
I've checked our records for similar reports related to this concern. However, there are no open investigations we can link to the issue, yet.
For now, I recommend reaching out to customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. Here's how:
To ensure we address your concern on time, check out our support hours.
In addition, I've also included an article on how you can import multiple invoices at once in QuickBooks. This will help you save time when importing invoices to QuickBooks.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
Apparently this was a permissions issue and once I was given admin access to the account I was able to access the import feature.
A better message for permissions would be super helpful.
This was a permissions issue.
Better messaging would be helpful.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.