Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

"502 Bad Gateway" error when logging in. Help needd.

Why am I getting "502 Bad Gateway" error?
1 Comment
QuickBooks Team

"502 Bad Gateway" error when logging in. Help needd.

Hi there, pwong1. 

 

Thanks for dropping by the Community. I'm here to help you get past the error 502 Bad Gateway that you receive and get you back on track. Error 502 Bad Gateway indicates that the server was acting as a gateway or proxy and received an invalid response from the upstream server. In this case, you'll need to clear the cache of your browser to get this sorted out.

 

The keyboard shortcuts vary depending on the browser you're using:

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to access payroll through the employee's section, you can log out and close the private browser. Then, open the regular browser (Ctrl + N), and clear the cache.

 

Here's an article for the detailed steps:

How do I clear temporary internet files and cache?

 

If you're still seeing the same message after performing the steps above, please reach out to our Technical Support team. They have additional tools to further check what's causing the issue.

Here's how:

  1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
  2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.
  3. Select a topic.
  4. Click on the Get Phone Number button. 

If you have any other questions, please don't hesitate to post here anytime. Thanks for stopping by and have a lovely day. 

Need to get in touch?

Contact us