591 error. cant connect amex bank account or credit card

Try opening your QBO account on any private/incognito browser.

Encountering error 591 when connecting your American Express (Amex) bank account or Credit Card to QuickBooks Online (QBO) can happen for a couple of reasons, Louies. I can share the details about this and the steps to resolve it.

Error 591 can occur if the Amex bank or credit card account is already linked to another QuickBooks company for online banking. Another reason is when the connecting process got interrupted in some way.

If your account is previously connected to a different QuickBooks company, we can disconnect and reconnect your Amex account. Here's how:

1. Open the QuickBooks company the account is currently connected to.
2. Disconnect the American Express Business account.
3. Open the QuickBooks company you want to connect the account to.
4. Connect your American Express Business account.

If the connection process is interrupted, disconnect the account on the American Express website. Then, reconnect it in QuickBooks:

1. Go to the American Express website.
2. Select the Account Services tab.
3. Select Security & Privacy.
4. Select Manage Partner Permissions and then Intuit to expand the section.
5. Select Disconnect to stop the connection.
6. Go back to QuickBooks Online and connect the account again.

If you need to categorize or match transactions after this, let me add these articles as a reference:

• Categorize online bank transactions in QuickBooks Online
• Match online bank transactions in QuickBooks Online

We'll be here in the Community if you have further questions about connecting your Amex bank or Credit Card account to QBO. We'll do our best to assist. Take care!

Did both and still lot working. My Amex is not connected to another quickbooks. This is the only quickbooks I have. Not getting interrupted either. I can’t use quickbooks if I can’t connect my bank and credit card. Otherwise, quickbooks online is pointless to me.

I'll direct you to the proper support to help you connect your American Express (Amex) bank account or Credit Card, Louies.

I recognize that you are still experiencing difficulties connecting your AMEX bank account after following the steps provided by my colleagues above. To ensure you receive the appropriate assistance, I would like to direct you to our dedicated support team specializing in resolving issues related to bank account connections. They will be able to pull up your account and provide the necessary guidance and solutions to connect your AMEX account successfully.

To contact support in QuickBooks Online (QBO), please follow these steps:

1. Sign in to your QBO account.
2. Click on the Help (?) in the screen's top right corner.
3. On the Assistant tab, click Talk to a human.
4. Enter your concern in the Type something field, then click the Send icon.
5. Click on the Contact Us button.
6. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Once successfully connected to your bank account, I'm sharing valuable resources that can assist you in resolving any bank errors and addressing issues with transactions not updating in QuickBooks Online (QBO). These resources will guide you through the necessary steps to troubleshoot and resolve these issues effectively.
 

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won't download or there's a bank error

Moreover, after connecting your account and downloading transactions, you can refer to this article to learn how to categorize and match bank transactions in QuickBooks. It provides step-by-step guidance on effectively managing your bank transactions within the software: Categorize and Match Online Bank Transactions In QuickBooks Online.

I'm here to assist you with any questions or issues you may have regarding your American Express bank account or credit card account connections. Please don't hesitate to reach out to me if you need any help or clarification. Feel free to reply at any time. Have a great day.