A payment was recently processed from a Client I hadn’t worked with in over a year, to a bank account I no longer have. How do I reroute or ensure I receive the payment?

I understand how important it is for you to receive the payment from your client, Smith.

To address this, I suggest contacting your bank to discuss possible solutions that can help you receive the payment successfully.

After resolving the issue, you can update your bank details in your QuickBooks account to ensure that future payments from your client are directed to your updated account.

Here's how:

1. Log in to QuickBooks Online, the QuickBooks Online mobile app, QuickBooks Money, or QuickBooks GoPayment using a web browser.
2. Navigate to the Gear icon and choose Account and Settings.
3. Go to the Payments tab, and in the Deposits section next to Standard Deposits, click Change bank.
4. Select Add new bank account.
5. Enter the account and routing numbers for the new bank account, then click Save.
6. Locate the new bank account in the list and click Verify.
7. Input the two small deposit amounts sent to the new bank account.
8. Review the bank account details and finalize your request.

For more information on updating your bank account, please refer to this article: Change the deposit bank account.

If you need any further assistance with updating the bank, please don't hesitate to reach out.

Thank you so much. I received two different possibilities and will have to see which route the bank takes. I made a request, but internal processing is already in the midst of their protocol.