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RCWA-MBL
Level 2

Access to Customer Middle name field in customer custom reports

Trying to create a custom Customer Report that includes First name, Middle name and Last name.   The Middle name field does not show up in the drop down menu of available Customer fields to include in a custom report.  First name and Last name are available and easy included.   Their is valid data in the Middle name field and I can edit it from the Customer edit screen.    Any suggestions on how to get the Middle name included in custom report??

2 Comments 2
Jovelyn_M
QuickBooks Team

Access to Customer Middle name field in customer custom reports

Let me guide you, RCWA-MBL, on how to include a customer's middle name in a custom report.

 

In QuickBooks Online, we can include the Middle name column by personalizing the custom report to ensure you can view them.

 

Here's how:

 

1. Open the custom Customer report you have created.

2. Select the Columns option.

image (15).png

3. Click on More Columns.

image (18).png

4. Navigate to Customer, then click on Show More.

image (20).png

5. Ensure that the box for the Middle Name is checked.

image (21).png

 

If the middle name still doesn't appear, I recommend performing some browser troubleshooting. Excessive cache storage can affect device performance, so it's helpful to manage it regularly.

 

First, try accessing your account in an incognito window to rule out any webpage issues. Here are the shortcut keys for opening an incognito window in different browsers:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After opening the incognito window, check if the middle name column is visible. If it appears there, switch back to your regular browser and clear its cache. This will give you a fresh start when accessing QuickBooks. Alternatively, you can try using a different supported browser.

 

Additionally, I'm including this resource in case you want to make further customizations to your reports: Customize Reports in QuickBooks Online.

 

Should you have further concerns regarding custom reports, customizing them, and other data interpretations. Don't hesitate to leave a post and click the Reply button. I'm here to help!

RCWA-MBL
Level 2

Access to Customer Middle name field in customer custom reports

Thanks !!   Resolved !   More Columns contained my missing Middle name field.    Was not obvious to me it was a multi-level process for some probably lesser used fields....

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