I understand your sentiment about your freeze account, EASTCOAST. We can contact our support team to confirm and to get advice on how to restore it as soon as possible, EASTCOAST.
Before we proceed, may I know which account you are referring to? Adding extra details would help us deliver appropriate solutions.
Please know that QuickBooks may place accounts on hold for a few reasons. Below are the following factors:
- Outstanding subscription payments
- Your payment processing exceeds the maximum dollar amount assigned to your account.
- Payment processing issues or multiple failed authorization attempts.
- The subscription was not renewed on time, resulting in a temporary suspension of the account.
- Our system has identified transactional procedures that may pose risks to you, your customer, or Intuit.
To verify your account status, I recommend contacting our phone support team for assistance. They are equipped to provide detailed information about your account and guide you through any necessary steps to resolve issues or update your status effectively.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to the ? (Help) button at the upper left corner and choose the Search tab.
- In the search field, enter contact support.
- Click the Contact Us button.
- Click Have us call you in the Callback section.
- Follow the on-screen steps.
For information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.
Comment below if you have any QBO-related concerns.
