I downloaded an accountant's copy to a flash drive. My accountant said she followed procedures in opening my file until it requested "need a password to decrypt". We have never had an issue with this before.
Also, I was never prompted to put a password in while downloading the accountant's copy.
We are both baffled where this encrypted pw is coming from...
Our discussion lead to removing restrictions and redownloading the accountant's copy. I followed all steps and never was prompted for a secure pw. The accountant still has the same issue on importing to her software.
Don't know if this makes a difference, but I did update my desktop pro from 2017 to 2020 in May.
Thank you!