Accounts Receivable on QB 2020 Desktop

Let me help and point you in the right direction on how to handle your customers' balances, BNNCPA2022.

QuickBooks Desktop (QBDT) allows you to use one Accounts Receivable (A/R) or Accounts Payable (AP) account in the same journal entry to ensure the accuracy of your records. When you add more than one, you'll receive the following message: Warning: You cannot use more than one AR or AP account in the same transaction.

You can consider consulting with an accountant for further assistance. They can advise you on the best method to write off customer balances.

To learn more on how to clear small balances in your company, click here to view the full details. I'm adding a link to our online resources to help you with future tasks: Community guide. There, you'll find topics and answers about payroll, taxes, inventory, sales, and expenses, to name a few.

If you have any further questions about managing your customers' balances or other QuickBooks concerns, click the Reply button and enter them in the field box. I'll get back to help you the best that I can, BNNCPA2022.

No, it's not possible.

Using Journals is not the best way in any case, because after the Journal is recorded the unpaid customer balance will still be unpaid, and so the customer will continue to appear on A/R summary and detail reports, even if their net balance is 0.00. In order to complete the Journal transaction and actually pay off the invoice balance, you will have to use the Receive Payments window to apply the credit the Journal creates to the unpaid invoice.

Instead of doing that, you can use the Receive Payments window to create the adjustment in the first place, and then you're done. To do this, select a customer, then select the invoice to write off, and then click the Discounts and Credits button on the Ribbon at the top of the Receive Payments window. Then enter the discount to write off the invoice and the account to use.