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charles37
Level 1
posted
‎February 05, 2023 03:43 PM
last updated ‎February 22, 2026 10:47 PM

ACH Payment Disputes

Hello Y'all,

 

We had a customer make an invoice payment through the QuickBooks email link with the Bank Transfer (ACH) option. They took possession of the merchandise then disputed the transaction with their bank.  QuickBooks debited our bank account for the entire amount PLUS a $10 extra charge. We cannot find anywhere what is the process for a merchant to dispute a "chargeback" (I assume that's what it would be called) when the payment is done through a Bank Transfer and not a Credit Card payment option.  With a disputed credit card transaction,  a merchant is given the opportunity to submit a written statement of facts and their supporting documentation before a decision is made. As of now, we are out the funds, the merchandise, cannot get a QuickBooks representative to answer a question either on the phone or through chat about the procedure/protocol to follow???

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1 Comment 1
GlinetteC
Moderator
Moderator
‎February 05, 2023 06:03 PM

ACH Payment Disputes

Hello, charles37. 

 

Thanks for sharing the details of your concern. I'm here to help you with handling disputed payments in QuickBooks Online.

 

A chargeback is a dispute raised for a payment made by the customer. It can happen for several reasons. They may be a result of fraud, mistakes, or unhappy customers.

 

If you have more questions about this, I suggest getting in touch with one of our experts from the QuickBooks Merchant Support Team. Here's how:

 

  1. Click the Help (?) icon in your QuickBooks Online.
  2. Choose an either tab to get started: Assistant or Talk to a human.
  3. Search or select Contact Us.
  4. Select Start a chat with a support expert or Get a callback from the next available expert.

 

Here are some articles that you can read about the chargeback in QuickBooks. It provides answers to frequently asked questions, and we'll know more about handling the chargeback in QuickBooks Payments:

 

 

Know that I'm always around the Community to help you. Just click the Reply button, and I'll get back to you. 

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